Refund policy
How cancellations and refunds work for Family Premium subscriptions, Family Coins, and SUPER Premium books purchased on the web and through the App Store.
Last updated: July 7, 2026.
This policy covers purchases made on the web through Stripe. Purchases made through the Apple App Store are handled by Apple (see "App Store purchases" below). Family Task Reader is operated by Vybra App.
Family Premium (subscription)
You can cancel Family Premium at any time from your Family Premium billing page, which opens the Stripe billing portal. Cancellation stops future renewals, and your premium access continues until the end of the billing period you have already paid for. We do not provide partial refunds for the unused part of a billing period. If you are charged in error — for example a duplicate charge, or a renewal after you had already cancelled — email us and we will make it right.
Family Coins
Family Coins are a consumable virtual currency used to unlock SUPER Premium books and AI story chapters. Coins are delivered to your family balance immediately, so completed coin purchases are final and not generally refundable. Family Coins do not expire. We will promptly refund a duplicate charge, or a coin purchase that was not delivered to your balance.
SUPER Premium books
SUPER Premium books are unlocked with Family Coins and delivered immediately to your family shelf, where the whole family can read them right away. Because access is granted as soon as the unlock completes, unlocked books are final and are not generally refundable. We will, however, promptly correct a duplicate charge, or an unlock where the book was not delivered to your shelf.
App Store purchases
On iOS the only in-app purchase is Family Coins, which Apple processes and refunds under its own policies. Request an Apple refund at reportaproblem.apple.com. We are not able to refund App Store purchases directly.
EU, UK, and other withdrawal rights
If you have a statutory right of withdrawal (such as the 14-day cooling-off period for digital content in the EU and UK): by completing a purchase you ask us to provide the digital content immediately and you acknowledge that you lose that right of withdrawal once access begins. This does not affect your mandatory consumer-protection rights where a purchase is faulty or not as described.
How to request a refund
Email support@familytaskreader.com from the email on your account, including the charge date and what was purchased. We review requests using payment records, entitlement state, and delivery status, and aim to respond within a few business days.